Process Excellence: This is our core service offering. We offer three main services within Process Excellence: Process Intelligence: using Process Mining tool like Minit to uncover inefficiencies within Processes. Intelligent Process Automation and Robotic Process Automation using UiPath. Cognitive AI to solve more specific use case using AI solutions such as ABBY, DataRobot and Kore.ai.
The process excellence journey begins with deriving process intelligence from processes under consideration or within a business initiative. This intelligence is used to identify areas within the processes that would benefit from application of RPA and Cognitive AI. But even before that, the insights obtained through process mining are used to streamline the process and make it more efficient. It does not make sense to automate an inefficient process because it will only perpetuate inefficiency faster.
Intelligent Process Automation
The intelligence derived from process Intelligence is used to identify areas for automation within an end to end process to create an prioritized inventory list of candidate processes as per the business case or strategic initiative. Here are the various phases in the process automation. Analysis -> Design -> Development -> Test -> Release -> Sustain The first step is to document the current manual process state or how the process currently functions. The next step is to then document the automated state or how the process will function once automated. This information is captured in a document called PDD or process definition document. The PDD forms the basis for automation and is passed onto a Solutions Architect to create a Solutions Design Document or SDD. The SDD is broken down into seizeable collection of work called sprints which are then executed by the development team to create the bots. After testing by the QA team and UAT (User Acceptance Testing) the Bots are production ready and released to production. As part of the sustain Phase there is a one month support provided during this warranty period.
As part of this offering we help deliver third party solutions like ABBY, DataRobot and Kore.ai that are for specific Uses Cases e.g. Invoice Processing that can be integrated with UiPath and seamlessly delivered as part of the processes automation solution.